HPCL Drive Track Plus

Process for Enduser to use PAYCODE:

• Step 1 Enduser needs to inform to the outlet FSM (Fore Court Manager/Supervisor) for doing the DTP (Drive Track Plus) transaction using REFUEL Paycode.

• Step 2 Then FSM will enter the REFUEL Paycode in the DTP terminal of make verifone and take out the receipt.

• Step 3 After receipt is printed the customer will be given the fuel equivalent to the PAYCODE face value. The same amount will be mentioned in generated slip from DTP terminal.

• Incase attendant is unware about the “REFUEL paycode application at terminal machine”, ONLY then End user needs to indicate below steps to attendant.

• a. Machine type VX 520:

• i. Press F1 (Non-Carded Transactions)

• ii. Select Mobile Transactions

• iii. Enter Paycode to complete transaction

• b. Machine type VX680 / VX 675

• i. Press 1 (Non-Carded Transactions)

• ii. Select Mobile Transactions

• iii. Enter Paycode to complete transaction

T&C for Paycode for End User

• Paycode has to be redeemed in full. Partial redemption will not be allowed.

• Multiple count of Paycodes can be clubbed in single bill.

• EGV redemption Limit per day, per fuel station, per end customer is 10 EGVs.

• End users are advised to visit Fuel station during non- pick hours (except 7am to 10am & 7pm to 9pm) for redeeming more than 2GVs.

• Paycode validity is 6 months from date of paycode issuance.

• Paycode is redeemable only during the validity period and the validity shall not be extended under any circumstances.

• Paycode will be accepted at select HPCL fuel stations.

• Paycode cannot be exchanged for cash or cheque or any other Paycode.

• The company will not be responsible for loss / misplace / theft of the paycode from the paycode holder, in any manner whatsoever.

• No duplicate paycode will be issued if this paycode is lost, misplaced or stolen.

• Purchases exceeding the value of this paycode should be settled by cash / card.

• In case of query related to paycode usage at HPCL fuel station by enduser, he needs to mention the city & fuel station name while calling up helpdesk number.

• Store locator link: https://hproroute.hpcl.co.in/ROAlongRoute/index.jsp?for_dtplus=Y

• Contact numbers in case of queries https://www.drivetrackplus.com/web/contact.aspx

• a. Customer Care - 1800-10-39811

• b. Dealer Help Desk - 0120-4585510/11

• c. SMS Service No. - 9223 076 601

• Responsibility of Accentiv shall be limited only upto the delivery of e-Gift Voucher Code to the final customer.

• Accentiv shall not be responsible for any misuse, theft, transfer, etc. occurred after delivery of the said e-Gift Voucher Code.