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Amazon Gift Card Balance: How to Check It, Even Without Redeeming
Aurika5 min read
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Summary: To check your Amazon gift card balance, sign in on Amazon, open Account & Lists, choose Account, then Gift cards. Your balance sits at the top of the page with your activity below it, and the app shows the same under the account icon. Amazon has no public checker for unredeemed cards, so to check a card without redeeming it you have to ask Amazon customer service, who look it up from the serial number.
- Redeemed Amazon gift card balance shows under Account, then Gift cards, on the website and in the app.
- There's no self-service way to view Amazon gift card balance without redeeming the card; customer service can look it up.
- Physical cards bought on Amazon without a printed value can be checked in Your Orders by serial number.
- Third-party balance checker sites are a common way to steal codes.
Your Amazon gift card balance is the total of every code redeemed to your account, minus what you've spent. Here's how to check it on the website and in the app, how to check an Amazon gift card balance without redeeming the card, and what to do when the number looks wrong.
How to Check Amazon Gift Card Balance on the Website
- Go to Amazon and sign in.
- Select Account & Lists, then Account.
- Choose Gift cards.
- Read the balance at the top; Gift Card Activity below lists each code you redeemed and each order it paid for.
That's the quickest way to check Amazon gift card balance on a computer. Amazon's own help page on checking your gift card balance describes the same route.
Check Balance on Amazon Gift Card in the App
- Open the Amazon Shopping app and tap the account icon at the bottom.
- Scroll to Gift Card Balance to see your total.
- Tap it, or Manage gift card balance, to see when each card was claimed and spent.
This app route is how to check balance on Amazon gift card codes on a phone, and it also shows any auto-reload you've set up.
Check Amazon Gift Card Balance Without Redeeming
This is where most people get stuck. Amazon no longer offers a page to view Amazon gift card balance without redeeming the card. Your options are:
- Ask customer service. Open Customer Service, choose the option for something else, then ask for an associate, or call Amazon. Give them the serial number on the back of a physical card and they can tell you the value.
- Check Your Orders. If you bought the physical card on Amazon and it has no printed value, find the gift card order and match the 16-digit serial number in the order details to the one on the card.
- Check the email or receipt. Digital cards show the amount in the delivery email; store-bought cards show it on the receipt.
If none of those fit, redeeming the card is the only other way to see the value, and once redeemed it stays on that account. So if the card is a gift you might pass on, use customer service to check the Amazon gift card balance without redeeming it.
Why Your Amazon Gift Card Balance Looks Wrong
| What you see | Likely reason |
|---|---|
| Balance lower than expected | An order or subscription used it automatically |
| Balance missing a card | Redeemed to a different Amazon account |
| Balance not offered at checkout | The item isn't eligible, such as other gift cards |
| Card won't redeem | Bought for another country's Amazon store |
Promotional credits don't count toward your Amazon gift card balance, and the balance can't be moved between accounts or Amazon stores in other countries. If a card failed to redeem, our guide to redeeming an Amazon gift card covers the common errors.
Don't Use Third-Party Balance Checkers
Any site that asks for your claim code to run an Amazon gift card balance check can redeem it before you do. Every Amazon gift card balance check should go through Amazon itself. On shared or public Wi-Fi, a VPN such as Surfshark keeps your Amazon login private.
Amazon Gift Card Balance FAQ
How to check Amazon gift card balance on a card someone gave me?
If it's unredeemed, ask Amazon customer service with the serial number, or check the receipt or email the giver forwarded.
Can Amazon check gift card balance by phone?
Yes. Ask Amazon: check gift card balance requests work by phone or chat with an associate, while the chatbot alone usually can't do it.
Does Amazon gift card balance expire?
No. Amazon.com gift card balance doesn't expire, and it stays on your account until you spend it.
Can I withdraw my balance as cash?
No. It can only be spent on eligible Amazon purchases.
Where can I buy more Amazon gift cards?
Retailers and online gift card stores sell them; our guide on where to buy Amazon gift cards compares the options.
What if Amazon doesn't have what I need?
Balance only works on Amazon. For electronics elsewhere, Best Buy is the usual alternative.
How to check balance on Amazon gift card codes from another country?
Sign in to that country's Amazon store; each store keeps its own balance, and gift cards can't move between them.
Can I use Amazon balance on other marketplaces?
No. In Poland, for example, Allegro needs its own payment method, since Amazon balance only works on Amazon.
Check Before You Shop
Checking your Amazon gift card balance takes a few seconds once a card is redeemed: Account, then Gift cards. For a card you haven't redeemed, check Amazon gift card balance without redeeming it through customer service rather than any outside site. When you're ready to top up, browse Amazon gift cards.
