How to Use a Hotels.com Gift Card or Voucher

Summary: You use a Hotels.com gift card at checkout, when you book a stay on the Hotels.com website or app and choose to pay now. Enter the gift card details in the payment step, and the value comes off the total. It does not work on pay-at-property rooms, so filter for rates you pay in advance.

• Gift cards apply to bookings paid online at the time of booking.
• Pay-at-hotel rates are not eligible.
• A second payment method can cover any difference.
• Keep the gift card details until the stay is complete, in case the booking changes.

What Is a Hotels.com Gift Card?

A Hotels.com gift card is prepaid credit for hotel stays booked through Hotels.com. It comes as a physical card or a digital code, and it is treated as a payment method at checkout. People often call it a Hotels.com voucher, but it is different from promotional coupon codes, which are discounts and go in a separate field.

How to Use a Hotels.com Gift Card at Checkout

• Search for your dates and pick a room with a pay now rate.
• Continue to the payment step and choose the gift card option.
• Enter the gift card number and PIN exactly as shown.
• Add a card for any remaining amount and complete the booking.

Which Bookings a Hotels.com Gift Card Covers

Only stays paid through Hotels.com at the time of booking qualify, because the gift card needs a charge to apply against. Rooms marked pay at property are paid to the hotel directly, so the gift card has nothing to pay. Some package deals and special rates may also exclude gift cards, and the checkout page will say so if that happens.

When you are ready to search, start on Hotels.com and use the payment filter to show only rooms you can pay for in advance.

Cancellations and Changes

If you cancel a refundable booking paid partly with a gift card, the gift card portion is generally returned as gift card value rather than cash, while the card portion goes back to your card. Non-refundable rates follow the rate's own terms. Read the cancellation policy on the room before you pay.

Planning the Trip Around the Card

Reviews help you get the most out of a fixed budget. Checking a shortlist of hotels on TripAdvisor before booking shows which ones are worth the gift card and which just photograph well.

Giving a Hotels.com card as a present? Our list of travel gift ideas has add-ons that pair well with it.

If Your Hotels.com Gift Card Is Rejected

Check that the rate is a pay now rate, that you entered the PIN as well as the number, and that the card is for the same country site you are booking on. If all three are right, contact Hotels.com customer support with the card details before completing the booking another way.

Book the Pay Now Rate and the Card Does the Rest

The only real trick with a Hotels.com gift card is picking a room you pay for online. Do that, enter the number and PIN at checkout, and the stay is covered up to the card's value.

For your next trip or as a gift, get a Hotels.com gift card.