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Frequently asked questions
I didn’t receive the gift card I paid for, what to do?
Once the payment is confirmed, please make sure to recheck all your inboxes (spam, promotions, socials, or other folders), if you have received a gift card. If you haven’t received gift cards, please contact us directly and our customer support agents will check your order.
I paid for the gift cards, but CoinGate didn’t accept the payment. What should I do?
One of the most common reasons why the payment was not accepted is that CoinGate received money after the invoice expired. In such situations, we can either refund your payment or accept the order, if possible.
If such a situation occurs, please contact the support team and they will check your order.
If such a situation occurs, please contact the support team and they will check your order.
How long do I have to wait to receive the gift card?
Once payment is confirmed, a gift card is sent to your email address immediately.
My redeem code is not working. What should I do?
In case redeem code is not accepted at the online store, please contact the store directly and they will be able to assist your inquiry. If the store didn't resolve the issue with code in the first place, please contact our support here.
Can I buy a gift card as a gift for somebody else?
Once you have selected a gift card, you can choose the option “E-gift?” in the checkout, where you can add the receiver’s name, email address, and message.
Can I purchase the gift card, if I’m not from the selected region?
In-store gift cards can be only redeemed in the selected regions. For gift cards that can be redeemed online, you still might be able to purchase goods with gift cards even if you are not in that country if the brand supports it. Please refer to Redeem instructions and Terms and Conditions of the particular brand in each case.
We would also advise using a VPN with the location matching gift cards region once you are redeeming the online gift card.
We would also advise using a VPN with the location matching gift cards region once you are redeeming the online gift card.
Do I have to be registered to buy gift cards?
No, You do not need an account or to be registered to buy CoinGate gift cards.
Can I pay for a gift card in fiat currencies?
You can only purchase gift cards with cryptocurrencies from your own crypto wallet. Fiat currencies are not supported on Coin Gate platform.
