I didn’t receive the gift card I paid for. What to do?

Once the payment is confirmed, please make sure to recheck all your inboxes (spam, promotions, socials, or other folders), if you have received a gift card. If you haven’t received gift cards, please contact us directly and our customer support agents will check your order.

I paid for the gift cards, but CoinGate didn’t accept the payment. What should I do?

One of the most common reasons why the payment was not accepted is that CoinGate received money after the invoice expired. In such situations, we can either refund your payment or accept the order, if possible. If such a situation occurs, please contact the support team and they will check your order.

My redeem code is not working. What should I do?

In case redeem code is not accepted at the online store, please contact the store directly and they will be able to assist your inquiry. If the store didn't resolve the issue with code in the first place, please contact our support here .

Can I purchase the gift card if I’m not from the selected region?

In-store gift cards can be only redeemed in the selected regions. For gift cards that can be redeemed online, you still might be able to purchase goods with gift cards even if you are not in that country if the brand supports it. Please refer to Redeem instructions and Terms and Conditions of the particular brand in each case.