At CoinGate, we believe that cultivating a customer-centric culture is critical to fostering proactive problem-solving and building strong, long-lasting relationships with our customers. To that end, we prioritize effective communication with our customers to gain a thorough understanding of their concerns and to resolve any issues before they escalate to litigation. Regularly analyzing complaint data provides us with valuable insights that we use to enhance our products, services, and internal processes. Therefore, if you have any complaints or inquiries, please do not hesitate to provide us with the necessary information, and we will make every effort to address your concerns promptly.


    Other Legal Questions


    Legal Inquiries

    The Company endeavors to address all legal inquiries, information requests, subpoenas, and related matters with the utmost care and diligence, ensuring a timely and efficient response.


    Travel Rule Request

    The Travel Rule mandates that Virtual Asset Service Providers (VASPs) share the sender and receiver information during cryptocurrency transactions to combat illegal activities.


    Data Protection

    Should you have any concerns regarding data protection or wish to exercise your right to be forgotten, we invite you to follow the provided link and complete the form.