Terms & Policies

Find all the essential information in regards to terms and policies at CoinGate.

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Contact Our Legal Team


Legal Inquiries

The Company endeavors to address all legal inquiries, information requests, subpoenas, and related matters with the utmost care and diligence, ensuring a timely and efficient response.


Travel Rule Request

The Travel Rule mandates that Virtual Asset Service Providers (VASPs) share the sender and receiver information during cryptocurrency transactions to combat illegal activities.


Data Protection

Should you have any concerns regarding data protection or wish to exercise your right to be forgotten, we invite you to follow the provided link and complete the form.



If you have any complaints or inquiries, please do not hesitate to provide us with the necessary information, and we will make every effort to address your concerns promptly.

Legal FAQ:

Does company has authorization to provide its services?

CoinGate, operating under UAB “Decentralized,”  is authorized in the Lithuanian as virtual currency exchange and depository virtual currency wallet operator. You can verify this information in the VASP registry maintained by the registry of Legal Entities. The registry can be accessed via https://www.registrucentras.lt/jar/sarasai/vvko.php  and https://www.registrucentras.lt/jar/sarasai/dvvpo.php.

Is your company subject to the supervision of any prudential regulatory authority?

Virtual Asset Service Providers (VASPs) operating within Lithuania, including CoinGate, are subject to supervision by the Financial Crime Investigation Service (FCIS) under the Ministry of the Interior of the Republic of Lithuania. The FCIS is responsible for ensuring compliance with the country’s anti-money laundering and counter-terrorism financing regulations. To learn more about the regulatory framework, the FCIS website, accessible at https://www.fntt.lt, provides detailed information on VASP requirements, reporting obligations, and other compliance-related matters.

Is the company subject to AML/CTF compliance? Please identify the applicable AML/CFT laws?

Yes, it is.

Directive 2018/843 of the European Parliament and the Council of 30 May 2018, commonly known as the 5th EU anti-money laundering directive, is designed to prevent the use of the financial system for money laundering or terrorism financing. This directive has been transposed into the Law on the Prevention of Money Laundering and Terrorist Financing (Nr. VIII-275), which imposes a legal obligation on virtual currency exchange and depository virtual currency wallet operators to ensure compliance with anti-money laundering/counter-terrorism financing requirements. 


Moreover, the company takes significant measures to ensure compliance with the sanction regime and must adhere to the Law on International Sanctions of the Republic of Lithuania, as well as other relevant legal acts.

Who do I contact if I have a dispute with CoinGate or for other legal matters?

Subpoenas: For subpoenas or any information request related to legal matters,  please use the Subpoenas form available on our website.

Disputes: If you need to make a formal complaint to CoinGate, please use the Complaint form available on our website.

Data Protection: You can submit your data protection requests here.

Travel Rule: You can submit your travel rule requests here.

For how long personal data is retained by CoinGate?

According to the regulation 2016/679 of the European Parliament and the of the Council (furthermore – GDPR) and Law on Legal Protection of Personal Data of Republic of Lithuania as well, the CoinGate Privacy Policy (amendments of June 4, 2020) and the Service agreement that you enter in to when you used our service, CoinGate has a right to process your personal data for 10 years after termination of your account.

Article 6 paragraph 1, subsections B and C of the GDPR, states that processing of personal data is lawful when, processing is necessary for the performance of a contract to which the data subject is party, as well processing is necessary for compliance with a legal obligation to which the controller is subjected to. The personal data is processed to implement measures of anti-money laundering (furthermore – AML) as well measures of combating the financing of terrorism.

The personal data is processed according to the data protection principles mentioned in GDPR article 5, in addition criteria mentioned in the Law of Lawful Processing of Personal Data Article 5.

After this obligation, to implement the measures of AML is fulfilled, the personal data will be deleted, and the owner of the personal data will be informed.

If you have any questions, comments, or complaints regarding how we collect, use, and store your personal information, our data protection officers are ready to help you. If you need their help, you may contact them at any time via dpo@coingate.com.

What is the MiCA regulation? How it affect crypto companies?

The Markets in Crypto-Assets Regulation (MICA), set to become effective by the end of 2024,  will have a significant impact on crypto asset service providers, including CoinGate. MICA presents a comprehensive regulatory framework aimed at ensuring consumer protection and market integrity in the crypto space. As such, service providers, such as exchanges and wallet providers, will be required to adhere to rigorous licensing requirements. Moreover, MICA mandates clear and transparent communication of risks associated with crypto assets, thereby ensuring that users are well-informed. The regulation further establishes segregation of funds and safeguards assets, along with liability, to guarantee the security of assets. Additionally, MICA addresses potential conflicts of interest within crypto asset platforms, fostering a more secure and trustworthy environment for clients.